Practice Staff Responsibilities

Practice Staff have the duty:

To accept professional accountability and maintain the standards of professional practice as set by the appropriate regulatory body applicable to their profession or role.
To take reasonable care of health and safety at work for themselves, their team and others, and to co-operate with employers to ensure compliance with health and safety requirements.
To act in accordance with the express and implied terms of their contract of employment.
Not to discriminate against patients or staff and to adhere to equal opportunities and equality and human rights legislation.
To protect the confidentiality of personal information that they hold unless to do so would put anyone at risk of significant harm.
To be honest and truthful in applying for a job and in carrying out that job.
To play their part in ensuring the success of the NHS and delivering high-quality care by:
Maintaining the highest standards of care and service, taking responsibility not only for the care they personally provide but also for their wider contribution to the aims of their team and the NHS as a whole;
Taking up training and development opportunities provided over and above those legally required of their particular post;
Actively taking part in sustainably improving services by working in partnership with patients, the public and communities;
Raising any genuine concern they may have about a risk, malpractice or wrongdoing at work (such as a risk to patient safety, fraud or breaches of patient confidentiality), which may affect patients, the public, other staff or the Practice itself, at the earliest reasonable opportunity;
Being open with patients, their families, carers or representatives, including if anything goes wrong; welcoming and listening to feedback and addressing concerns promptly and in a spirit of co-operation. Staff should contribute to a climate where the truth can be heard and the reporting of, and learning from, errors is encouraged;
Viewing the services they provide from the standpoint of a patient, and involve patients, their families and carers in the services they provide, working with them, their communities and other organisations, and making it clear who is responsible for their care.

Source:

The NHS Constitution (March 2013):

https://www.gov.uk/government/publications/the-nhs-constitution-for-england

This link contains the following documents;

The NHS Constitution for England
Handbook to the NHS Constitution
Public Health Supplements to the NHS Constitution
NHS Constitution for England (Easy Read Version)
NHS Constitution (Easy Read Poster)

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

WFHP & Hagley Surgery Patient Privacy Policy May 2018

Your Personal Data

We take your personal data extremely seriously and take every precaution to ensure it is safe and secure.

When you attend an appointment or contact the surgery you may be asked to confirm your contact details with a receptionist or clinician. This is to ensure that we have your correct details such as address, mobile number and email address associated with your clinical record; to enable us to communicate with you about your health in a quick, efficient and secure manner.

Our policy is that normally every young person 14 and above has their own mobile number on their records for confidentiality reasons. If this applies to you or a family member, please contact the surgery to make the necessary changes.

WFHP Patients Privacy Notice

Below are 2 leaflets that explains how NHS England and our surgery are sharing your medical information to enable to offer the best possible care:

Patient Leaflet About your Medical Data

About your medical Records

National Data and Research

This practice is one of over 600 practices in England contributing pseudonymised data for national research and surveillance.

These data enable continuous monitoring of infections and diseases in the community and are used in ethically approved research. The RCGP RSC is the main source of information for Public Health England (PHE) and helps with the prediction and management of flu outbreaks and pandemics.

Providing pseudonymised data does not affect patients, their care or privacy, however, if you no longer wish to allow your information to be used, please speak to your GP.

Confidentiality & Medical Records

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

To provide further medical treatment for you e.g. from district nurses and hospital services.
To help you get other services e.g. from the social work department. This requires your consent.
When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

GP Net Earnings

All GP practices are required to declare the mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in Wyre Forest Health Partnership in the last financial year was £63,880 before tax and National Insurance. This is for 19 full-time GPs, 35 part-time GPs and 0 locum GPs who worked in the practice for longer than six months.

Teaching Practice

As a teaching practice, medical students, registrars (who are qualified doctors completing their GP specialist training) as part of their training with us from the University of Birmingham Medical School. The practice is also involved with medical research in partnership with the University of Warwick.

We would value your co-operation with both of these, but we understand if you do not want to be involved.