Welcome along to our surgery website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services. Find out when we’re open and what to do when we’re not, all from the comfort of your own home.
Important information about the coronavirus (COVID-19)
The NHS across Worcestershire and Herefordshire will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.
The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.
The Chief Medical Officer announced on Friday 13 March that the country is moving into the ‘Delay’ stage of the response to coronavirus (Covid-19).
The new advice issued by the Chief Medical Officer is to stay at home for 7 days if you have either:
- a high temperature or
- a new continuous cough
Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home.
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Only call 111 if you cannot get help online.
Stay At Home advice can be found here.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
Information remains subject to regular change and updates. More information can be found on the NHS website here.
BEWARE OF SCAMMERS
There is heightened coverage around the recent Coronavirus outbreak around the world, which is now severely impacting on the UK and the NHS.
Unfortunately fraudsters are targeting these circumstances to take advantage of public fear and concern
We have been made aware that our patients are receiving phone calls, texts and letters from fraudsters. They will try and obtain your personal details and in particular your NHS number.
Scammers are sophisticated, opportunistic and will try many ways to get the information they want. They often target the vulnerable.
If you are suspicious, do not give any details over the phone, hang up and then ring your GP Practice to confirm.
ONLINE APPOINTMENTS - Updated information
In line with recent guidance, Hagley Surgery is minimising the footfall to the surgery at the moment.
All patients will be have a telephone call with the Dr first and only asked to attend the surgery if is required. The Dr may call from an unknown number.
We have allocated as many of the team to be answering your calls as quickly as possible and we thank you for your co-operation at this time.
If you have not already, now would be a good time to request online patient access information to register for your account; you can then book telephone contact or order repeat prescriptions over the phone without phoning us.
We thank you for you co-operation.
How to avoid spreading or catching:
There are things you can do to reduce the spread
Cover your mouth and nose with a tissue or sleeve (not hands) when you sneeze
Discard tissues immediately
Wash you hands with soap and water often – use a hand sanitiser gel if soap and water are not available
Avoid close contact with people who are unwell
Don’t touch your eyes, nose or mouth if your hands are not clean
What is self Isolation?
If you are asked to self isolate this is what you should do
Stay at home
Stay away from work, schools or public places
Do not use public transport or taxis
Ask friends or families to run errands for you
Avoid visitors coming to your house – it is ok for delivery of food or essential items.
You may be asked to do this for 14 days to reduce the spread of infection to other people
What is the treatment for Coronavirus?
There is currently no treatment for this illness
Antibiotics do not help as they do not work against any virus
Any treatment that you are advised to take will be to treat the symptoms not fight the illness
Self Isolation for 14 days
More information is available at:
ASK MY GP
Same day, personalised care. With your own GP.
To Access ASK MY GP - click on the image
- It's available 24/7 - we respond in working hours, 8am to 5.30 pm Monday to Friday
- In working hours, we can usually get back to you within the hour - it may be longer at busy times
- All our registered patients are welcome, and as a parent or carer you can use askmyGP on behalf of a patient
- You can choose a particular named GP if you wish (so long as they are working that day)
- You may chose a telephone or email response
- You can login now, without any paperwork
PLEASE NOTE: askmyGP is an e-consultation and should not be used for booking an appointment online. If you wish to book an appointment online please do so via: Patient Access
To use our online services, which enables you to book appointments and order repeat prescriptions
We ask you to come into the surgery and please bring 2 forms of ID (one needs to be photo ID).
Please click here to be taken to the Patient Access website for more information
New Telephone System
The Wyre Forest Health Partnership has changed its telephone system. Whilst there will be no change to the telephone number that you need to contact, you will now hear an options message once your call is connected. The new system will help us to ensure that you speak to the appropriate person as quickly as possible. Please note: calls to and from the Surgery are recorded for training and monitoring purposes and in the event that the Surgery needs to contact a patient via telephone, the surgery number will be withheld. If you have any questions or concerns regarding the changes, please do not hesitate to contact us.
In addition to the practice’s normal opening hours, and additional surgery opening times as stated above, you can also book an appointment to see a local clinician in the evenings or at the weekend in Kidderminster.
GP practices are working together to provide extended access appointments to our patients. This means that your extended access appointment may be with a different GP, nurse or based in a different location or practice than you are used to, and some of these appointments are telephone only.
These appointments are pre-bookable by contacting the surgery during our opening times – our receptionists will help you to find a convenient appointment.
Allocated Named GP
All patients that are now registered at Hagley Surgery have a named allocated GP who will oversee your care. You are still entitled to see whichever Clinician you choose to. Please see our 'further information' section on the right.
One Click Away
Convenience doesn’t stop there and you can now access a number of services online. Ordering a repeat prescription or sending us your comments are both just a click away. And if you’re not yet registered with us you can download the necessary forms here too.
Health and Happiness
Our team are dedicated to your continued good health and approach your care with professionalism, discretion and friendliness. You can count on a warm welcome from everyone involved here at the practice.
Patient Survey 2013/14
Thank you to everyone who took part in our 2013/14 patient survey. Please click here to see our final report: Patient Survey
Patient Participation Group
It’s going to be a busy winter... so help us help you by being prepared:
Make sure you don’t run out of prescribed medication – order on time
Remember colds, flu and most sore throats do not need antibiotics
Your pharmacist can also give you advice and treatment
For initial advice about your symptoms visit:
Wyre Forest Health Partnership
Following the merger in December 2014 of 5 practices and a further admission in December 2015, Wyre Forest Health Partnership now comprises of 6 sites with 40 Partners looking after 73 000 patients, helped by 203 staff!
Clare Nock, Chief Executive Officer, Wyre Forest Health Partnership
'Working together across 6 sites, one valued and committed team, combining innovation and integrity to provide the best possible quality of care for our patients'
(Site updated 22/05/2020)