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Hagley Surgery1 Victoria PassageHagley, StourbridgeWest Midlands, DY9 0NHTel: 01562 881700
Repeat prescription requests should be made using the right-hand side of your prescription by ticking the items you need. If you have more than one repeat prescription, please try to order all your items together. The request can then be posted to us or left in the post box in the entrance to the practice.
Alternatively, patients may fax a prescription request to the surgery using fax number 01562 887185 or make an online request via the link at the top of this page after completing a simple registration.
Repeat prescriptions can be collected from the surgery, or we can we can deliver your prescription direct to the local Chemist. In special circumstances, the local pharmacy may also be prepared to deliver (e.g. to the elderly, disabled or housebound). If you prefer, we can post the prescription back to you (you will need to provide a stamped, addressed envelope).
We are unable to take verbal requests, including over the telephone, for safety reasons and please do not make an appointment with a doctor for repeat prescriptions.
Due to an increasing number of requests for repeat prescriptions to be issued urgently, we have had to review how we handle these requests in order to provide safe and fair service to all our patients. If you ask for an urgent repeat prescription, you will need to complete a form giving the reason for your request. We will endeavour to provide you with a repeat prescription by the end of the same working day in these circumstances.
Alternatively, you can take your repeat prescription counterfoil to your usual pharmacy and they can issue you with a small quantity to tide you over until your repeat prescription is issued.
We will not issue urgent prescriptions for items that can be bought over the counter.
All urgent repeat prescriptions must be collected in person from the practice.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
We are pleased to invite you to a new service being delivered by the Clinical Pharmacist working at your GP surgery called Structured Medication Review.
If you take long-term medication, it should be reviewed regularly to make sure you are getting the best out of your medicines. It is important to check that:
The review is an important chance for you to find out more about your medicines. You can:
At your review please mention all your medicines. This includes:
You may want to make a list of questions. For example: